My phone cannot receive verification code

Here are some possible reasons why your mobile cannot receive the verification code,

1. Your country of mobile is not supported by our platform

2. Blocked by the security software                                                                                                    For users whose mobile phone has downloaded security software, please shut down the security software in your mobile and try again)

3. Your mobile message network has congestion or error
If your mobile message network congestion or error causes a delay or loss of message. We recommend you to confirm with the mobile service provider and try again
4. Frequently request a mobile verification code 
If you have frequently requested a mobile verification code, we strongly recommend you to try again later.

Other reasons

The phone is in arrears; the phone memory is full; the message is in the trash box; the current signal is poor etc..

Note：
If you still cannot receive the code by using the above method, please contact our customer service team.